SMS Terms & Consent
Last updated: August 1, 2026
BY EQ (Excellence & Quality Software Solutions LLC) operates LastRing, a service that answers calls businesses miss and follows up by text message. This page explains how customers consent to receive those messages, what they will receive, and how to stop them.
How to Reach Us / Opt In
Call or text us at +1 (585) 800-1051. If we miss your call, we'll text you back to help you.
By calling or texting this number, you agree to receive text messages from BY EQ about your inquiry, appointments, and service updates. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time. Reply HELP for help.
How Consent Is Collected
1. By calling or texting us. When a person calls or texts the number above, we may reply by text message about their inquiry. Messages go only to numbers that contacted us first.
2. Verbally, during a call. When a call is answered by our assistant, the caller is asked whether it is okay to send confirmations and reminders by text. The assistant uses the following script:
"Thanks for calling. You're speaking with our AI assistant and this call may be recorded. Is it okay if I text you a confirmation and reminders at this number? Message and data rates may apply, and you can reply STOP at any time to opt out."
When the caller agrees, that consent is recorded with a timestamp, and the call recording is retained as evidence of consent.
What You'll Receive
Messages from this number are limited to:
- replies to your inquiry;
- appointment confirmations;
- appointment reminders;
- service updates.
No purchased, rented, or third-party contact lists are ever messaged.
Opting Out and Getting Help
Reply STOP to any message to stop receiving texts. One confirmation message follows, and nothing further will be sent unless you opt back in. Reply HELP for help at any time, or email us at contact@byeq.net.
Message Frequency and Rates
Message frequency varies. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. The message frequency you experience depends on your interaction with us — for example, how many appointments you book or questions you ask.
Privacy
Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. For details, see our Privacy Policy and Terms of Service.
Last updated: August 1, 2026
